Frequently asked questions
When should I place my order?
We recommend placing your order in advance, especially if you are preparing for an appointment,
event, or special occasion. Allowing extra time helps ensure a smooth and stress-free experience.
How long does processing and shipping take?
Orders are processed within 3-5 business days, followed by shipping based on your selected method.
Please allow additional time during high-volume periods, as each order is prepared with care and
intention.
Can I make changes to my order?
Once an order has been placed, it begins processing and cannot be changed or canceled. Please
review your order carefully before completing your purchase.
Are shipping dates guaranteed?
Shipping timeframes are estimates and may vary. While we do our best to ensure timely delivery, delays caused by carriers are outside of our control.
Do you offer refunds or exchanges?
All sales are final. Due to the nature of our products, we do not offer refunds or exchanges unless an
error was made on our end.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos. We will review your request with care and respond accordingly.
What if my package is lost or stolen?
Please contact the shipping carrier directly to file a claim.
Can I change my shipping address after ordering?
Please ensure your shipping information is correct at checkout. We are unable to make changes once your order has been placed.
Do you offer local pickup?
Local Detroit pickup is available for select in-stock items. Please email info@shakirakalistyles.com to
confirm availability and coordinate pickup details.
Do your products guarantee results?
Each journey is unique. While our products are created with care and intention, results may vary based on your lifestyle, consistency, and personal care routine.